Returns & Exchanges - Bombay Brow Bar Inc.

Returns & Exchanges

If you have any questions about your order, please contact care@bombaybrowbar.com

Eligible merchandise may be returned free of charge. A Returns & Exchanges form and prepaid return label is provided in every order. At this time, bombaybrowbar.com offers UPS return labels only for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the Canadian Shipping and handling charges for returned merchandise are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, Bombay Brow Bar reserves the right to deny a refund if the merchandise does not meet return-policy requirements.

  • Full-price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.

  • Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.

  • Items returned past the time frames outlined above may be returned in exchange for a Bombay Brow Bar Gift Card only. The amount of the Gift Card will be the current selling price of the items returned.

  • Final-sale merchandise cannot be exchanged or returned at any time.

  • Merchandise bought in-store is returnable only through the Bombay Brow Bar locations.

Please send bombaybrowbar.com returns to:

BOMBAY BROW BAR INC. ONLINE ORDERS
#129 - 1020 Mainland Street
Vancouver BC
V6B 2T5


GIFT RETURNS & EXCHANGES

Merchandise received as a gift that was purchased on bombaybrowbar.com may be returned for a full refund on the original form of payment. You may also exchange merchandise for a Bombay Brow Bar Gift Card. 


SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Bombay Brow Bar will provide a prepaid UPS shipping label to expedite the return for orders shipped within Canada. To receive your shipping label and arrange to replace your product, please contact care@bombaybrowbar.com.

Bombay Brow Bar customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Bombay Brow Bar is not liable for any damages from a third-party shipping service.


BOMBAY BROW BAR GIFT CARDS

Gift Cards are non-returnable and cannot be redeemed for cash.


RETURNING AN ITEM PURCHASED WITH A BOMBAY BROW BAR GIFT CARD

Our standard return policy applies to any merchandise purchased with a Bombay Brow Bar Gift Card. We will issue a new Gift Card for the amount used on the original purchase and send it to the shipping address on the original order.

If you used a credit card in addition to a Bombay Brow Bar Gift Card to pay for your order, we will credit your card the amount originally charged and issue a new Gift Card in the amount used on the original purchase. In either case, you will receive your new Gift Card within two weeks of processing your return.


IN-STORE RETURNS

Items purchased on bombaybrowbar.com may be returned to any Bombay Brow Bar store to expedite the return process free of charge. In order to do so, you must bring the receipt provided with your order - no exceptions will be made. Store associates will process your return right away.